Terms & Conditions

Deposit 
To secure your appointment time, a deposit is necessary. This deposit will be deducted from your service. Please note that payment must be made 72 hours prior to your scheduled appointment.
Cancelation 
At our esteemed establishment, we greatly value your time and commitment. We understand that unforeseen circumstances may arise, and we are dedicated to accommodating your needs by diligently rescheduling your appointment if necessary. However, we kindly request that any changes or cancellations be communicated to us at least 72 business hours in advance to avoid forfeiture of the deposit. Please be advised that a fresh payment will be required for any future appointments.

Color corrections
To ensure precise and expert color correction services, we kindly request that esteemed clients schedule a personalized consultation before their appointment. This step allows our experts to understand your unique desires and create a customized plan for your goals.
For an enhanced experience, we ask that you complete a consent and release form before your appointment. This form shows your trust in our expertise and allows us to perform with confidence.
It's important to fill out the forms meticulously before your appointment to ensure a luxurious and seamless experience.
Please note that color corrections may require multiple sessions for the desired outcome. We approach each session with unwavering commitment and artistry to ensure your hair looks its best over time.


Consultations

 We believe in providing a luxurious experience for all our guests, which is why we require consultations for new clients. These consultations allow us to truly understand your individual needs and create a tailored plan that not only suits you but also fits your budget perfectly.
If you've had any previous chemical services done on your hair, such as color, relaxer, perm, or bleach, please make sure to inform your stylist during the consultation. This ensures that we have all the necessary information to give you the best results possible.

Refund’s & return

At our salon, we strive to provide the highest level of customer satisfaction. If for any reason you are not completely satisfied with our services or products, we have a refund and returns policy in place to address your concerns.
For services rendered, we do not offer refunds. However, if you are dissatisfied with the outcome, we encourage you to contact us within 48 hours of your appointment. We will be more than happy to schedule a complimentary follow-up appointment to make any necessary adjustments or corrections.
When it comes to retail products, we accept returns within 14 days of purchase, provided the product is unused, in its original packaging, and accompanied by a valid receipt. Refunds will be issued in the original form of payment.
Please note that certain hygiene and personal care items, such as hair brushes, hair extensions, and opened hair care products, are non-returnable for hygiene reasons.
Our goal is to ensure your complete satisfaction, and we are committed to resolving any issues you may have in a fair and timely manner. Feel free to reach out to our customer service team for further assistance with refunds and returns.